All order cancellations must be requested within 24 hours from being placed, otherwise an order cancellation charge of 10% will be applied. To request an order cancellation, contact us only by email during business hours. Your order must be confirmed by Customer Service that it has not been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and will fall under the returns for refund policy.
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation within 24-48 hours of placing an order; there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.
What constitutes damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items.
Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.
We hope for your understanding in this matter.
Amani Hair will gladly accept returns within 15 days from the date of the invoice. Please contact our customer service department within 7 days of the purchase date. All products must be in sellable condition and in their original packaging except Wigs, Human and Synthetic Hair, and Hair Extensions, they can only be returned for store credit or exchange.
We will not accept returns for used and opened item unless it is defective. We reserve the right to refuse refunds on personal use products for any reason.
• We do not refund shipping charges.
• 30% Restocking Fee applies to all returns that are not part of the exchange policy, exchanges are FREE EXCEPT FOR SHIPPING.
• Refund or credit will be issued within 21 days of your return being received.
• We cannot accept any returns without return authorization number is on the top of the box. The return authorization number is given to the customer once the return/exchange has been approved by customer service.
• Each order is only valid for one-time exchange.
Collection of Personal Data
In order to provide you with the personalized recommended products, efficient customer service, and timely news notification, we record some information you’ve given previously from your visit to our site and you'r registration and browsing of our site. Including your name, e-mail address, gender, IP, device information, your billing and shipping address information, phone number, address, language preference, merchandise category preferences.
At amanihair.com, we respect and take the protection for your personal information very seriously. We ensure that your privacy is protected when using our services. Once we receive your data transmission, we have technical and organizational measures in place to help protect your data from loss, manipulation, unauthorized access, etc. We continually adapt our security measures in line with technological progress and developments. We protect your data using encryption using Secure Sockets Layer (SSL). SSL is a function that encrypts all information sent between buyer and seller, including card information, so that card details cannot be read by external parties.
Use of Personal Data
We collect Personal Information that you provide to us voluntarily and process it for the following purposes:
To create your personal account at amanihair.com
To complete transactions with you
To be able to contact you in the event of any problem with the delivery of your items
To communicate with you the latest market trend and enable you to participate in promotions if you have ever subscribed
To know your needs and preferences and recommend personalized products
To develop, enhance, market and provide products and services to meet your needs
To process exchanges or product returns
To improve our services and respond to requests or complaints.
The Content & Frequency of our communication with you
For automatically triggered email, SMS, and App push notifications
We may send you a confirmation email or a SMS verification after you register with Amani Hair as well as service-related notifications as necessary.
Your order confirmation email
Your address change confirmation email
Your payment confirmation email
Your order delivery notice
Your package logistics method changing notification
The above listed are closely related to your order. We strongly recommend that you do not unsubscribe. If you insist on deleting your account information, the above email will not be received again.
The frequency of these notifications is closely related to your interaction on our website. We cannot promise a certain amount of delivery.
Persistent cookies are stored as a file on your computer or mobile device for a time period no longer than 24 months.
Session cookies are stored temporarily and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping bag unless you log in. We use session cookies to check whether you are logged in or not.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to use shopping cart.
Data Security on amanihair.com
Amanihair.com incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk. But we will do our best to protect your data security. We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone. To provide you better services, we do work with Third-party Partners.
You are responsible for maintaining the security and confidentiality of your amanihair.com user name and password.
Working with Third-party Partners
Sometimes we must use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. We will sign a strict confidentiality agreement with third-party service providers. At the same time, strict encryption method will be used during data transmission.
We have to provide your name, shipping address, email and phone number to partners such as DHL, USPS, EMS, UPS, and FedEx in order to guarantee delivery of your orders.
We have to provide your credit card number to financial services organizations such as PayPal, credit card processors and issuers in order to process payments. We may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site.
During your registration, you agree to receive promotion notification from us; you might be informed with new products, promotional announcements, special offers and services through EDM and SMS. You may unsubscribe from these communications at any time by clicking the "unsubscribe" hyperlink contained at the bottom of each email. You can also email email@example.com and request to stop receiving any promotional email or short message to you.
Data tracking and statistics
In order to enhance the user experience, we may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners, and Google Analytics.
Updates to Our Privacy & Security Policy
amanihair.com reserves the right to change the privacy and security claims of the site.
Any changes we have made to this Privacy & Security Policy can be found by visiting us online. When we do make changes, we will update the “Last Updated” date below. Where changes are viewed as more material, we may attempt to contact you or we will post a notice on this website that we have made changes to this policy.
Last Updated 9/4/2019